Warranty & Replacement

Efficient Fast Deliveries and Comprehensive Warranty Coverage, We offer dependable deliveries and robust warranty coverage. Explore our ‘Delivery & Warranty’ page to learn more about our delivery process and warranty terms. Shop with confidence knowing your satisfaction is our priority.

General Warranty Guide

General Warranty Guide

Our goal is to ensure that you’re satisfied with your purchase. If there’s an issue with your product, we’re here to help through our easy replacement process. Each product category has specific warranty guidelines to ensure a smooth and hassle-free experience.

Unboxing Video Requirement: Customers are advised to record an unboxing/unwrapping video in one continuous clip after receiving their parcel. This video must be in one clip and will serve as proof that the customer genuinely did get a faulty item. If you don’t have the video evidence, your claim for replacement will not be entertained. The customer will not be eligible for a replacement if the video is recorded after the package has been unboxed/unwrapped.

Warranty Coverage: We’ve got you covered if we deliver the wrong product! Our warranty applies as long as you follow the specific terms for the product category. To claim a replacement, ensure you meet the warranty conditions, If you’ve followed the terms, we’ll process your claim quickly and make things right. Check below to read the terms for your product category.

Warranty Limitations:

  • Physical damage, water damage, or misuse voids the warranty.
  • Products repaired or tampered with by unauthorized technicians are not eligible.
  • Removing the warranty seal or applying adhesive/glue also voids the warranty.
  • We don’t change or replace products if the customer orders the wrong item.
  • Replacement is not applicable for change-of-mind cases.

Warranty Claim Process: To start a warranty claim, fill out the Warranty Claim Form on our website with all required details. Our team will review your claim within 3-5 working days and guide you through the replacement process.

Policy Updates: We reserve the right to update or modify this warranty policy as needed. Any changes will be reflected on this page, and customers are encouraged to review the policy periodically to stay informed about the latest terms and conditions.

Used Mobile & Tablet Warranty

Mobile,Tablets & iPads

All used mobiles and tablets are carefully inspected and tested to ensure they meet quality standards. Our warranty policy is designed to provide you with confidence and peace of mind for your purchase.

Warranty Coverage:

  • Replacement Warranty: Used mobiles and tablets come with a 3-day replacement warranty, starting from the date of delivery.
  • If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

All used mobiles and tablets are carefully inspected and tested to ensure they meet quality standards. Our warranty policy is designed to provide you with confidence and peace of mind for your purchase.

Warranty Limitations:

  • Physical damage, water damage, or misuse voids the warranty.
  • Products tampered with or repaired by unauthorized technicians are not eligible.
  • Dead, Touch, Display, Camera-related issues are not covered under the warranty.

All used mobiles and tablets are carefully inspected and tested to ensure they meet quality standards. Our warranty policy is designed to provide you with confidence and peace of mind for your purchase.

Warranty Limitations:

  • Opening Video: you must provide a clear, uninterrupted unboxing video. In one continuous clip, open the sealed parcel and test the product by checking the touch, camera, LCD, and turning on the phone. Claims without this video will not be processed.
  • Change of Mind: Replacement is not applicable for change-of-mind cases.
  • Replacement Timeline: Approved warranty claims will be processed, and the replacement will be shipped within 3-5 working days.

We import used mobile phones from authentic, trusted sources, ensuring top-notch quality with virtually no chance of faults. After import, we thoroughly test every device to guarantee flawless performance. For your complete peace of mind, we also provide a warranty, so you can shop with confidence knowing we’ve got you covered.

Mobile Parts Warranty

Display Components

LCD/LED Panels: The LCD/LED panel and touch glass are among the most delicate and expensive parts of any mobile device. To avoid damage, handle them with extreme care and ensure installation is performed by a professional technician.

Important Guidelines for Warranty Claims:

1: Prepare Your Device: Before opening the parcel, disassemble your device to ensure it is ready for testing.
2: Record an Unboxing Video: Record a clear video while unboxing the sealed parcel. In the same video, connect the display screen to your device and test its functionality. This video will act as proof for any warranty claims..

Warranty Limitations:

  • Removing the warranty protector or applying adhesive/glue.
  • Damaging or removing the warranty seal.
  • Installing the screen without prior testing. Warranty is void once the screen is installed.
  • If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

This policy is universal and applies whether you purchase the parts from PartsGuru.shop or any other offline shop, as display components follow global warranty standards. The touch glass is the outer protective layer of your phone, factory-attached to the device. If damaged, the broken glass is removed and replaced using specialized machines.

Touch Glass

Warranty Terms for Touch Glass:

  • Replacement is applicable if the wrong model was sent.
  • Replacement is applicable if the product is damaged during delivery and the unboxing video policy was properly followed.
  • If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We ensure top-notch quality for every LCD display unit and touch glass we offer. Each product is double-checked during import from trusted suppliers, leaving almost no chance for defects. This rigorous process guarantees you receive reliable, high-performance components you can trust for your mobile repairs.

Audio Components

Earpieces, Ear Speakers, Handsfree Connector Jacks, and Loudspeakers All audio components provided by DMarket.Pk are brand new and thoroughly tested. Each part undergoes a two-step testing process to ensure 100% functionality, making it highly unlikely for these components to be defective.

Warranty Terms:

  • These parts do not come with a factory-provided warranty or guarantee.
  • We’ll replace your order only if we send you the wrong model.
  • If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We strive to deliver high-quality Audio components, ensuring seamless compatibility and functionality for your mobile device.

Camera Components

Back Rear Camera Lens Glass, Rear Camera Modules, and Front Camera Modules All camera components offered by DMarket.pk are brand new and undergo a rigorous two-step testing process to ensure optimal performance and quality. With thorough inspections before shipping, we ensure that defective parts are extremely rare.

Warranty Terms:

  • Factory warranties or guarantees are not applicable to camera components.
  • We’ll replace your order only if we send you the wrong model.
  • If your product arrives damaged, send a clear, uninterrupted unboxing and testing video in one clip to process your warranty claim.

We take pride in maintaining high-quality standards, ensuring you receive reliable camera components for your mobile device.